Terms of Service

These terms govern your use of Prezentra Cloud, the browser application that lets a team build presentations, run a live service and send its output to screens.

By creating a workspace, subscribing or using the app you agree to these terms. If you are accepting on behalf of a church, school or company, you confirm you may bind that organisation.

A workspace belongs to the organisation that created it. People join a workspace by invitation and hold a role that decides what they can do: viewers read, volunteers run a service plan, administrators manage settings and billing, the owner carries final responsibility.

You are responsible for the accuracy of the details on your account and for keeping your sign-in credentials confidential. Tell us promptly if you believe an account or invite link has been used without permission.

One person may belong to more than one workspace. Deleting an account is not the same as deleting a workspace; section 9 explains both.

Prezentra Cloud is sold as a monthly subscription per workspace. Prices, taxes and renewal dates are shown at checkout and on the billing page before you confirm.

Payments are processed by Stripe. We do not receive or store your card details. A subscription renews each month until it is cancelled; cancelling stops the next renewal and access continues to the end of the period you have already paid for.

If a renewal payment fails, the subscription enters a past-due state, Stripe retries it, and workspace features that depend on the paid plan are paused until payment succeeds. You can update the payment method or settle an open invoice from the billing page at any time.

We may change the price of a plan with at least 30 days notice before your next renewal. You may cancel before that renewal takes effect.

Do not use Prezentra to break the law, to infringe copyright, to broadcast content you have no right to broadcast, or to attack, overload or probe the service or another customer's workspace.

You are responsible for the rights to everything you upload and present: images, video, fonts, liturgy and song lyrics. Where lyrics are displayed or streamed, keeping the appropriate licence current is your organisation's duty, not ours.

You keep ownership of the presentations, songs, media and service plans you create. You grant us only the limited permission needed to store, process and deliver that content to your own screens and to the people you invite.

We do not use your service content for advertising, and we do not publish it. Content you ask an AI feature to generate is produced from your prompt; you are responsible for reviewing anything generated before it is used in a service.

We work to keep Prezentra available, but a browser-based service depends on networks, browsers and devices we do not control. We do not promise uninterrupted service, and a Sunday-morning service should always have a fallback.

Support is provided through the in-app support centre. Response times depend on the plan and on the severity of the issue.

To the extent the law allows, our total liability arising from the service is limited to the amount you paid for it in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential loss such as lost attendance, lost donations or lost goodwill.

Nothing in these terms excludes liability that cannot lawfully be excluded.

We may suspend a workspace that is being used to break these terms, that presents a security risk to other customers, or that has an unpaid balance after the retry period. Where it is reasonable to do so we will tell you first and give you the chance to put it right.

You may stop using the service at any time. Section 9 sets out how account and workspace deletion work.

These are two different actions and they are never combined.

Deleting your account removes your personal profile, your sign-in and your access to every workspace. Content you created inside a workspace belongs to that workspace and stays with it, attributed to “former member”.

Deleting a workspace removes the workspace and everyone's access to it, together with the presentations, media, service plans and songs it holds. Only the workspace owner can request it, and it cannot proceed while a paid subscription is still active.

Both actions are requested from Account and privacy in Settings and reviewed before they run, so nobody loses a service archive by a stray click. Financial records (invoices, payments, refunds) and security audit records are kept after deletion for the periods described in the Privacy Policy.

If we materially change these terms we will post the new version in the app and, for a change that affects billing or your rights, tell workspace owners by email before it takes effect.

These terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-law rules.

Any dispute arising from these terms or the service is subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts, and each party consents to that jurisdiction.